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Service availability

We at santai55 operate an online gaming platform available only in jurisdictions where local law permits. Our service is not available in all countries or regions. Users are responsible for verifying that access and use of our platform comply with the laws and regulations of their own jurisdiction before opening an account or placing any activity. We do not offer our services in jurisdictions where online wagering is prohibited by law. Account holders in supported regions across Indonesia — including Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other cities — may access our platform through desktop browsers, mobile browsers, or our Android app. Service availability may change without notice if local regulations shift. We recommend checking our legal notice page regularly for updates on supported jurisdictions.

Account eligibility

To open an account at santai55, users must be of legal age in their jurisdiction and not subject to any local prohibition on online gaming. We do not specify a fixed age requirement; instead, we defer to the applicable law of each user's jurisdiction. During account registration, users confirm that they meet all local eligibility criteria. Our verification process (KYC) requires a valid government-issued ID and proof of address. Users must provide accurate personal information; false or misleading details may result in account suspension or permanent closure. Account holders are solely responsible for ensuring their eligibility before opening an account. We reserve the right to request additional documentation or to close accounts that do not meet our eligibility standards. Minors are strictly prohibited from accessing our platform.

Local-law responsibility

Users of santai55 acknowledge that they are solely responsible for understanding and complying with the laws and regulations of their own jurisdiction. Online gaming regulations vary widely by country, state, and region. Some jurisdictions permit online gaming with restrictions; others prohibit it entirely. We do not provide legal advice, and we do not warrant that our service is legal in any specific jurisdiction. Before accessing our platform, users should consult local legal resources or a qualified attorney to confirm that online gaming is permitted where they reside. By opening an account, users confirm that they have verified local law and that access is permitted. We are not liable for any legal consequences arising from a user's access or use of our platform in a jurisdiction where it may be prohibited. Users who are uncertain about local regulations should not open an account.

Data and privacy scope

We collect personal information during account registration and KYC verification to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Data collected includes name, email, phone number, date of birth, government ID number, and proof of address. This information is used to verify identity, prevent fraud, and comply with legal obligations. We do not sell user data to third parties. Personal information is shared only with payment processors, compliance partners, and law-enforcement agencies when required by law. All data is encrypted in transit and at rest. Retention periods vary by data type; identity documents are typically retained for five years after account closure. Users may request a copy of their data or request deletion (subject to legal retention requirements) by contacting support. Our full privacy policy is available at /privacy-policy/.

Contact for legal inquiries

Users with legal questions, compliance inquiries, or concerns about our terms and conditions may contact our legal team at [email protected]. We respond to legal inquiries within five business days. For urgent matters, mark your email as urgent and include your account email and a clear description of your concern. Users may also submit inquiries through our in-app messaging system, though email is preferred for legal matters. Our legal notice page (/legal/) contains additional information about our regulatory framework and dispute-resolution procedures. If you believe our platform is operating illegally in your jurisdiction, you may report the concern to your local gaming regulator or law-enforcement agency. We maintain compliance with applicable laws and welcome feedback on our legal and regulatory practices.